SUMMARY

Provides guests with excellent customer service while taking reservations, and checking guests in and out in an accurate/thorough manner. Balances the daily accounting records and completes the necessary paperwork.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Checks guests in and out of the hotel in a thorough and accurate manner. Sells guest rooms to walk in guests and reservations using established selling procedures and yield management techniques.
• Answers and transfers all incoming telephone calls using proper telephone etiquette. Provides customer service, including message taking, setting wake up calls, providing directions and other information as needed.
• Follows the “stick to the basics policy”. Encourages use of the company operated restaurants.
• Follows proper cash and credit card handling procedures. Accurately completes required paperwork and cash out procedures. Completes a bucket-to-board daily. Communicates information to other shifts in the daily log book.
• Has a thorough understanding of hotel equipment used at the front desk. Ensures the hotel equipment, such as fax machines, copiers, and the PMS system are maintained properly and secured.
• Provides excellent customer service that goes above and beyond the expectations of the hotel guests. Conducts themselves in a professional, courteous manner at all times.Observes the company’s 10-4 rule. Immediately addresses all guest requests. Never says “no” to a guest request for information-finds the answer.
• Presents a professional image. Properly attired in a clean, pressed uniform and name tag, in accordance with franchise and company grooming and uniform policy.
• Communicates with superiors and co-workers about the status of guest rooms, guest requests, and maintenance issues. Utilizes the daily log book to coordinate information for all day shifts.
• Provides safety and security for the hotel and its guests. Follows the hotel key control procedures at all times. Is familiar with the hotel emergency plan and is able to confidently partake in emergency training procedures. Observes guest and hotel confidentiality procedures. Uses the hotel safe lifting procedures. Reports all incidents and injuries to the appropriate supervisor.
• Provides input and ideas on the operation of the hotel. Participates in training initiatives and skill development.
• Completes any other task requested by a supervisor, including training new associates.
• All other duties as assigned.

Shift: Part Time 

SUMMARY

Responsible for the cleaning and preparation of hotel rooms for the guest while maintaining system standards and consistency.

DUTIES AND RESPONSIBILITIES which may include, but are not limited to, the following tasks:

• Clean assigned rooms according to property standards. This includes making beds, cleaning bathrooms, vacuuming carpet, washing dishes and dusting furniture.
• Place and restock usable items in the suite including paper items, soap, towels, matches, and candy, according to System Standards.
• Clean immediate exterior entry areas and windows, according to standards.
• Operate housekeeping equipment in a correct and safe manner.
• Maintain and restock housekeeping cart each day.
• Know hotel emergency procedures.
• Responsible for the proper administration of key control for issued keys, or keys left by guests in suite.
• Bring all lost and found items to the Executive Housekeeper's office for logging and storage.
• Report immediately to the Executive Housekeeper any out of the ordinary situation in the guests' suite, including unreported pets, parties in the suite, unusually dirty sites or a vacant suite when the room is though to be occupied.
• Complete maintenance work orders and deliver to Inspector or designated area in a timely manner.
• Accommodates guest special requests courteously.
• Answer guest questions regarding hotel and local area facilities and services.
• Miscellaneous duties as assigned; reasonable requests from a supervisor.

Job description

The Shuttle Driver will provide timely and safe transportation for hotel guests to and from the airport, and will perform other guest service-related tasks, as dictated by operational needs.

Responsibilities:

• Greet guests and proactively assist them with luggage as they enter and exit the hotel and shuttle
• Become highly familiar with airport routes.
• Provide courteous and helpful information while en route; Point out local points of interest, offer up dining suggestions and answer any questions guests may have regarding the local area
• Maintain vehicles by reporting any mechanical problems; Perform routine checks and maintain proper documentation
• Ensure that hotel vehicles are clean and presentable inside and out
• Keep vehicle fluid levels at appropriate levels (gas, oil, windshield fluids, tires, etc.)
• Anticipate and follow through on guests' service needs
• Follow all company and safety and security policies and procedures
• Immediately report and follow up on any significant maintenance issues and safety hazards
• Perform other duties as needed

Job Type: Part-time

Schedule:

• Evening shift
• Weekends a must  
• Night shift

License/Certification:

• Driver's License (Required)

Work Location: In person

Maintains the hotel's public areas, meeting rooms, and grounds in a high level of cleanliness and organization in accordance with company and franchise standards and provides excellent customer service to the hotel guests.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Cleans and sanitizes assigned public areas and grounds in accordance with company and franchise policy. Assist the executive housekeeper/breakfast attendants as needed with deliveries to guest and meeting rooms and the cleaning of guest rooms after hours.
• Cleans, prepares, and sets up meeting rooms in accordance with the function sheets.
• Ensures hotel equipment, such as sots, cribs, carts, vacuums, and a/v equipment are maintained properly and secured.
• Ensures cleaning supplies and chemicals are stored and used properly. Ensures all chemicals/cleaning product bottles are properly labeled in accordance with the chemical policy.
• Provides excellent customer service that goes above and beyond, to the hotel guests. Conducts themselves in a professional manner at all times. Observes the company's 10-4 rule. Immediately addresses guest's requests. Assists guests with belongings/luggage as needed.
• Properly attired in uniform and nametag, in accordance with franchise and company grooming and uniform policy.
• Communicates with superiors and co-workers about the status of guest requests and assigned tasks.
• Provides safety and security for the hotel and its guests. Alerts staff and guests to unsafe conditions and follows the company safety and security policies. Observes and partakes of the hotel key control procedures at all times. Is familiar with the hotel emergency plan and is able to confidently participate in emergency training procedures. Observes guest and hotel confidentiality procedures. Uses the hotel safe lifting procedure. Reports all incidents and injuries to the appropriate supervisor.
• Provides input and ideas on the operation of the hotel. Participates in training initiatives and skill development.
• Completes any other task requested by a supervisor, including training new associates.
• All other duties as assigned.

SUMMARY

Provides guests with excellent customer service while taking reservations, and checking guests in and out in an accurate/thorough manner. Balances the daily accounting records and completes the necessary paperwork.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Checks guests in and out of the hotel in a thorough and accurate manner. Sells guest rooms to walk in guests and reservations using established selling procedures and yield management techniques.
• Answers and transfers all incoming telephone calls using proper telephone etiquette. Provides customer service, including message taking, setting wake up calls, providing directions and other information as needed.
• Follows the “stick to the basics policy”. Encourages use of the company operated restaurants.
• Follows proper cash and credit card handling procedures. Accurately completes required paperwork and cash out procedures. Completes a bucket-to-board daily. Communicates information to other shifts in the daily log book.
• Has a thorough understanding of hotel equipment used at the front desk. Ensures the hotel equipment, such as fax machines, copiers, and the PMS system are maintained properly and secured.
• Provides excellent customer service that goes above and beyond the expectations of the hotel guests. Conducts themselves in a professional, courteous manner at all times.Observes the company’s 10-4 rule. Immediately addresses all guest requests. Never says “no” to a guest request for information-finds the answer.
• Presents a professional image. Properly attired in a clean, pressed uniform and name tag, in accordance with franchise and company grooming and uniform policy.
• Communicates with superiors and co-workers about the status of guest rooms, guest requests, and maintenance issues. Utilizes the daily log book to coordinate information for all day shifts.
• Provides safety and security for the hotel and its guests. Follows the hotel key control procedures at all times. Is familiar with the hotel emergency plan and is able to confidently partake in emergency training procedures. Observes guest and hotel confidentiality procedures. Uses the hotel safe lifting procedures. Reports all incidents and injuries to the appropriate supervisor.
• Provides input and ideas on the operation of the hotel. Participates in training initiatives and skill development.
• Completes any other task requested by a supervisor, including training new associates.
• All other duties as assigned.

**MUST BE AVAILABLE MORNINGS AND WEEKENDS

SUMMARY

Performs the task of washing, drying, and folding of the hotels linens, and distributes them.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Washes, dries, and folds the hotel linens according to the specifications of the laundry equipment and chemicals. Assists in the stripping of soiled linens from guests rooms. Stock fresh linens in the appropriate areas.
• Ensures hotel equipment, such as washers, dryers, and chemical dispensing systems are maintained properly and secured.
• Ensures cleaning supplies and chemicals are used correctly and all bottles are properly labeled in accordance with the chemical policy.
• Ensures the laundry area is kept clean and lint free. Cleans lint traps daily.
• Assists in the inventory of linens on a monthly basis. Properly disposes of linen that does not meet company standards. Maintains a record of disposed linens.
• Provides excellent customer service that goes above and beyond, to the hotels guests. Conducts themselves in a professional manner at all times. Observes the company’s 10-4 rule. Immediately addresses guest’s requests.
• Properly attired in uniform and nametag, in accordance with franchise and company grooming and uniform policy.
• Communicates with superiors and co-workers about the status of linens and any maintenance issues.
• Provides safety and security for the hotel and its guests. Follows the hotel key control procedures at all times. Is familiar with the hotel emergency plan and is able to confidently partake in emergency training procedures. Observes guest and hotel confidentiality procedures. Uses the hotel safe lifting procedures. Reports all incidents and injuries to the appropriate supervisor.
• Provides input and ideas on the operation of the hotel. Participates in training initiatives and skill development.
• Completes any other task requested by a supervisor, including training new associates.
• All other duties as assigned.

*** weekends a must***

SUMMARY

Responsible for the cleaning and preparation of hotel rooms for the guest while maintaining system standards and consistency.

DUTIES AND RESPONSIBILITIES which may include, but are not limited to, the following tasks:

• Clean assigned rooms according to property standards. This includes making beds, cleaning bathrooms, vacuuming carpet, washing dishes and dusting furniture.
• Place and restock usable items in the suite including paper items, soap, towels, matches, and candy, according to System Standards.
• Clean immediate exterior entry areas and windows, according to standards.
• Operate housekeeping equipment in a correct and safe manner.
• Maintain and restock housekeeping cart each day.
• Know hotel emergency procedures.
• Responsible for the proper administration of key control for issued keys, or keys left by guests in suite.
• Bring all lost and found items to the Executive Housekeeper's office for logging and storage.
• Report immediately to the Executive Housekeeper any out of the ordinary situation in the guests' suite, including unreported pets, parties in the suite, unusually dirty sites or a vacant suite when the room is though to be occupied.
• Complete maintenance work orders and deliver to Inspector or designated area in a timely manner.
• Accommodates guest special requests courteously.
• Answer guest questions regarding hotel and local area facilities and services.
• Miscellaneous duties as assigned; reasonable requests from a supervisor.